![]() ![]() During this time you are responsible for your own travel costs.December 2014 TERNA ENERGY : Signing of SDIT Agreement for the electronic ticket The company Hellas Smart Ticket (HST S.A.) proceeded with the signing of an agreement for the “Study, Financing, Operation Support, Maintenance and Technical Management of an Automated Ticket Collection System for the Companies of OASA Group (Athens Urban Transport Organization ‐ AUTO) on the basis of a Public & Private Partnership ‐ PPP”. Your new smartcard can take up to 7 days to be processed and made available for you to collect at a Merseyrail station. There is no charge if the card is stolen and you are able to provide a Police Crime Reference Number when completing the form. A £10 admin fee will be charged for all lost smartcards. You must include a copy of your proof of purchase (the confirmation email sent to you when you bouth the ticket) using the attach function on the form. You will purchase a new MetroCard at the end of your current ticket's life. You will be issued with a replacement paper ticket for the duration of your original product. Please visit the Merseyrail website and fill out the lost/stolen/replacement ticket form. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre, please take your proof of purchase or confirmation email. You can report this by phone 01 or by visiting a Merseytravel Centre or by email to Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. Refunds will be processed and paid within 20 days of your claim and any refund due paid back to the original method of payment you used. ![]() Please note that this also includes the discounted periods, so the amount you receive may be less than you expect. Your refund will be calculated based on the amount of time left on your ticket. This should be attached to the form when making your claim. Typically this will be the confirmation email sent to you when you purchased your ticket. In all cases you MUST include a copy of your proof of purchase, using the attach function on the form. If you wish to surrender your Merseyrail Only Railpass part way through it’s validity please visit the Merseyrail website and fill out the Online Merseyrail Only Railpass refund form. If you wish to buy another ticket in the future, you will have to buy and register a new Metrocard. Your card will be hotlisted when you surrender it for a refund. There is an administration fee of £5.00 applied to all refunds. We will refund the unused part of a 4-Weekly Solo ticket based on the time left on your ticket. We cannot refund a daily or weekly Solo ticket if it has already been activated. You must provide your smartcard and proof of purchase or email confirmation. ![]()
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